Triple Threat Dancewear Ordering Information

Customer Satisfaction
Your satisfaction is very important to us.  Not only do we welcome your feedback on our garments, but we would be happy to assist you with sizing and any other questions you may have.  Please feel free to call us at (714) 269-4470 or email us at info@triplethreatdancewear.com. We also guarantee that our garments are made from the highest quality fabrics and with great attention to detail.

We Sell To:
We are now selling only to dance or performing schools, private or public schools, colleges, and professional entertainers. To request a catalog, please fax or email your request on your school or studio letterhead. Existing customers may be asked to verify whether you are a teacher, studio owner, director, office manager, or industry professional. We do not accept orders from individuals or parents who do not fall into one of the above categories.

Ordering Information
To order by phone, please call (714) 269-4470 and make sure to have your credit card information ready. Office hours are Monday – Friday 8am-2pm PST, but may vary based on the season. Please keep in mind we are in the Pacific time zone. If you reach our voice mail, please leave a detailed message; we will return your call within 24 hours! To order by fax, please fill out the enclosed order form and fax to (714) 974-7857. We will confirm your order within 3 business days. If you do not hear from us, please call to confirm as we may not have received your order. To order by mail, complete the order form and return with credit card information, check or money order (no cash please) to: 7605 Camino Tampico, Anaheim, CA 92808. Do not order by mail if you are working under a quick deadline; please call us for availability!

Make sure to include a current email address along with your order. All order confirmations will be sent via email or can be faxed upon request. You must check over all information on your order confirmation within 3 days of placing the order. We are not responsible for errors of any kind if you do not review your order confirmation. Please make sure to include a specific due date for your order . Make sure to factor in time for you to make alterations, add embellishments, take pictures, dress rehearsal etc. If we cannot accommodate your due date we will let you know right away.

Delivery Times
ORDER EARLY! Since we do not carry large quantities of in-stock items, it is important that
you allow at least 8-10 weeks from order date (especially during the busy season of
October through March). You must allow an extra 5 days on top of this for shipping time.
After March 1st, we do have many of our costumes in stock. If an item is in stock it will be
processed and shipped within 2-3 business days. Please email us to check costume inventory and availability. We are happy to ship any in stock items right away even if your entire order is not instock. This may, however, incur an additional shipping cost.

Sizing
We are always happy to assist you with any sizing questions you might have. Please refer to the sizing chart on the order form. All of our costumes come in teen/adult sizes XS, S, M, L, and XL. The costumes available in child sizes will be noted next to the costume name on the price list. Child Large and Adult XS are equivalent sizes. If your dancer falls in between sizes, we recommend that you order the next size up. The girth measurement is most important when ordering leotards, one piece costumes, and dresses.



Discounts
New this year!! Discounts do not apply to rush or custom orders. You must allow 10 weeks from order date for discount to apply. The discount will be calculated before sales tax and shipping. Please refer to discount chart below:

Custom Sizing Options
Some items in our teen/adult collection can be special ordered in child sizes. An additional charge of $10.00 per garment does apply. Please call or email us to find out which teen/adult costumes can be resized for children. For custom orders, we require measurements to ensure a proper fit. You must speak with a customer representative for all custom orders. We do not offer custom fabric changes. Custom orders cannot be returned or exchanged.

Payment
We require payment in full when placing an order under $1000.00. For orders that exceed $1000.00, a 50 % deposit is due when placing the order. Full payment is required before we can ship your order. This could cause delay in your shipment, so make sure to send final payment well in advance of your ship date. We accept Visa, Mastercard, American Express, checks and money orders. We also accept purchase orders from public education institutions and colleges. The PO must accompany the order form. We must receive full payment within 14 business days from when you receive your shipment. 

Shipping
Large orders will be shipped via UPS Ground or FedEx Ground unless otherwise specified. Small orders are shipped via USPS priority mail unless you request otherwise. Make sure to check your order immediately upon arrival. If there are any discrepancies with your order, you must report these to us within 72 hours, after which time we are not responsible. We are not responsible for orders lost or damaged during shipping. You must file a claim with the carrier. All orders are shipped with tracking numbers so if you have a question about your shipment please email or call us to request the tracking number. International shipping is available; please call for details. International customers are responsible for all import/export documentation, duties, and tariffs.

Returns and Exchanges
Unworn, undamaged garments can be returned or exchanged within 30 days as long as the original tags are still attached. A costume returned to us that has been worn or altered in any way will be sent back to you immediately. Tights/gloves/stockings are not returnable once opened from original packaging. All exchanges are subject to a re-shipping fee per garment. You may exchange an item for equal or lesser value, or you may choose to return the item for store credit. We are sorry but there are absolutely no refunds. Returns/exchanges are treated as new orders, so please allow enough time for processing and re-delivery. To return or exchange an item, please send the package (make sure to have a tracking #) to the above address along with a copy of the original invoice and instructions for replacement.

Please Click Here to Download the Triple Threat Dancewear order form